FAQ's

A 30 day money back guarantee.

We want to make sure you're happy with Wiley home phone service. It's our hope to make your family smile & connect with the people you love in your life.

Sometimes it just isn't the right fit & thats ok!

For whatever reason you aren't happy with Wiley home phone service during the first 30 days we'll do whatever we can to make it right or just send the phone(s) back & we'll give you a full refund for the phone(s) & refund you for the first month of service.

Plus, there are no contracts with Wiley so you can get Wiley with full confidence of not getting stuck in a contract.

Yes! Wiley phones can call any number. They can call other landline phones, cell phones, or take-out...whatever!

Your phone arrives and by default will allow calls from anyone. You may toggle Approved-Only on & set the numbers you'd like to allow in the Parent Portal.

Yes!

You can call Tin Can or any other home phone number. With Tin Can just make sure you talk to the parents of the family to ensure you are on their Approved Calling List.

Our mission be the best WiFi home phone for kids on the market, so childhood doesn't happen through a screen.

Main Differences Wiley was designed for kids of all ages - young and old. Wiley is flexible to cater to you & your kids' needs.

How we stack up:

• Tin Can locks you into approved-contacts-only with no off switch. Wiley gives you that same mode and lets you toggle it off, so the phone grows with your kid instead of boxing them in.
• Everyone Else: WiFi calling has been around for 20+ years, but almost nobody designed it with kids in mind. We did.

Built for the whole family. Wiley works for kids as early as 3 or 4 years old...as long as they can press a speed dial button to call grandma.

Younger kids learn phone literacy, tweens earn independence, & teens that still need a way to call & ask somebody out on a date.

Adults get freedom to still stay connected to the world but have an option to stay connected without the doomscrolling.

If WiFi or power go out you will lose the ability to call with Wiley.

That is a really valid concern that we and many parents have.

Power Outage Affecting WiFi & Internet See if a power backup battery will keep your home internet & WiFi going in the event of a power outage. Some internet service providers like Google Fiber are now even shipping with WiFi routers that have backup power options.

Our mission is to safely connect kids & families & have set out to make that a reality. 

We researched this concern early on & found in our research that on average a home in the United States has 99.9% connectivity to power & internet. (On average homes experience  outages of power 7 hours/year & WiFi 9 hours/year.)

Every area is different so your experience may be more or less than that but the thing we also want to stress is that with outages there are options. Just like everything in life it really depends on your specific needs & preparedness level.

For instance some people have put together backup options for power like generators or backup connectivity like a secondary connection point like Startlink (satellite) or WiFi home hotspot like Verizon Fios (cellular). Hopefully there are other communications in the home.

At the end of the day we want to give parents options. We want to give families a simple & fun way to connect with each other without having the pressure of getting kids a smartphone too early.

Yes there is!

Wiley is a true home phone telephone service with unlimited nationwide calling. No contracts.

USA $9.95/mo
(+ taxes & fees)

Service Plan Includes
• Unlimited Nationwide Calling
• Address Based 911 & 911 Alerts
• Choose a New Number for Free
• Spam and Robocall Blocking
• Full Parental Controls and Toolsuite
• Contact-Only Calling Available
• Caller ID
• Voicemail
• Quiet Hours Schedule
• & More!

Yes! This was an important feature for us and a big reason we don't offer a free plan like some other options. The free plans often only include calling from one branded device to another. Which means mom's cellphone and 911 are off the table. That didn't sit well with us. We want this to be as safe as it is fun, and as fun as possible!

Wiley Home Phone service comes with:

Enhanced 911 
Assign a physical address to your phone number so if 911 is dialed, first responders automatically know where to go — even if your child can’t say the address.

Instant Emergency Alerts
You and a neighbor can even instantly get an alert when 911 is dialed from Wiley so if you aren’t home you’ll know something serious is happening & can take action.

As well as:
• Unlimited Nationwide Calling
• An actual 10-digit phone number that can be called by any phone.
• Spam and Robocall Blocking
• Full Parental Controls and Toolsuite
• Contact-Only Calling Available
• Call History
• Voicemail

Nope, no contracts!

Yes!

You can add an unlimited amount of phones under the same roof that will all share the same number.

Under each household account you'll get one primary phone number. Each additional phone will cost $3.50/mo per additional phone.

How It Works
When you first create an account with Wiley and set up your first phone you simply add whatever other phone(s) you'd like to your household in our web portal: D.

All phones will all share the same voicemail inbox & ring together :D

Yes!

We’ll send you the component you’ll need to connect your own phone right into your home internet router. 

Any working phone, analog or digital, even 100 years old, will work!

Note You cannot use other VoIP phones with our service.

Snag Wiley's "Bring Your Own Phone" device by clicking the following link:

https://wileyphone.com/products/bring-your-own-phone

Yes! Up to 3 people can join any call.

Yes!

The only requirement is that you have access to an Ethernet port. Our phones use WiFi for calling although the initial phone setup is done first via ethernet cable.

Starlink If you use Starlink but don't have the Ethernet add-on component just message us at hello@wileyphone.com and we'll ship your phone with your WiFi already set up in the phone.

The setup is simple & we'll provide you with everything you need.

Yes! We can port over your number for a small one time fee. Just make sure you don't cancel your current plan until we have successfully ported your number over.

At the moment, no. We'll release international call abilities down the line. We're unsure when that can be at the moment but it's on the roadmap.