FAQ's
Wiley Home Phone Service
Can I call regular phone numbers?
Yes! Wiley phones can call any number. They can call other landline phones, cell phones, or take out whatever!
By default approved-only calling will be turned on & only allow calls on your own approved calling list.
You may toggle that off & allow calling to all numbers.
What's the difference between Wiley & other internet based home phones like Tin Can?
One major distinction between Wiley & a service like Tin Can is Wiley can call any number without having to add contacts to Wiley's approved-only contact list.
By default approved-only calling will be turned on & only allow calls on your own approved calling list. Although unlike Tin Can you may toggle that off & allow calling to all numbers to prevent having to constantly manage a contact list.
Wiley is a safe phone that was designed to accommodate young children, teens, & even adults. It's a phone you can get young children now & it'll age with them over time.
OR maybe you just want something for yourself as an adult looking for a little less doomscrolling.
What if my home loses power or WiFi, can Wiley still make calls?
That is a really valid concern that we and many parents have. Our mission is to safely connect kids & families & have set out to make that a reality.
We researched this concern early on & found in our research that on average a home in the United States has 99.9% connectivity to power & internet. (On average homes experience outages of power 7 hours/year & WiFi 9 hours/year.)
Every area is different so your experience may be more or less than that but the thing we also want to stress is that with outages there are options. Just like everything in life it really depends on your specific needs & preparedness level.
For instance some people have put together backup options for power like generators or backup connectivity like a secondary connection point like Startlink (satellite) or WiFi home hotspot like Verizon Fios (cellular). Hopefully there are other communications in the home.
At the end of the day we want to give parents options. We want to give families a simple & fun way to connect with each other without having the pressure of getting kids a smartphone too early.
Is there a monthly fee?
Yes there is!
Wiley is a true home phone telephone service with unlimited nationwide calling. First month free service & no contracts.
USA $9.95/mo
Canada $13.95/mo
(+ taxes & fees)
Service Plan Includes
• Unlimited Nationwide Calling
• Address Based 911 & 911 Alerts
• Choose a New Number for Free
• Spam and Robocall Blocking
• Full Parental Controls and Toolsuite
• Contact-Only Calling Available
• Caller ID
• Voicemail
• Quiet Hours Schedule
• & More!
Can I call 911?
Yes!
Wiley Home Phone service comes with:
Enhanced 911
Assign a physical address to your phone number so if 911 is dialed, first responders automatically know where to go — even if your child can’t say the address.
Instant Emergency Alerts
You and a neighbor can even instantly get an alert when 911 is dialed from Wiley so if you aren’t home you’ll know something serious is happening & can take action.
Does Wiley Home Phone service have contracts?
Nope, no contracts!
Can I have multiple Wiley phones in my home?
Yes!
You can add an unlimited amount of phones under the same roof that will all share the same number.
Under each household account you'll get one primary phone number. Each additional phone will cost $3.50/mo per additional phone.
How It Works
When you first create an account with Wiley and set up your first phone you simply add whatever other phone(s) you'd like to your household in our web portal: D.
All phones will all share the same voicemail inbox & ring together :D
Can I bring my own phone & use Wiley Home Phone service?
Yes!
We’ll send you the component you’ll need to connect your own phone right into your home internet router.
Any working phone, even 100 years old, will work!
Snag Wiley's "Bring Your Own Phone" device by clicking the following link:
Can you do 3-way calls?
Yes! Up to 3 people can join any call.
Does Wiley Home Phone work with satellite internet services like Starlink & Cellular internet services like Verizon Fios?
Yes!
The only requirement is that you have access to an ethernet port. Our phones use WiFi for calling although the initial phone setup is done first via ethernet cable.
The setup is simple & we'll provide you with everything you need.
I want to move to Wiley from my current or existing service, can I keep my number?
Yes! We can port over your number for a small one time fee.
One month free service, what's the catch?
Well...the catch is you'll probably so much you will probably just keep it.
Just kidding, no catch! All preorders get 1 months free service & afterwards pay monthly + no contracts.
Home Phone Devices
Can I use Ethernet instead of WiFi?
Yes!
All our devices come with Ethernet compatibility.
Is it a real phone?
Yes! This is not an app - you just pick up the handset & call.
Wall mountable?
Yes both phones can mount to a wall.
What's different between Wiley WiFi Home Phones?
Shipping Information
Pre-Orders Shipping Timelines
Phones on pre-order have an expected ship month in their product title & listing. Our team will update you if anything changes.
Interest in Wiley has grown quickly (we’re incredibly grateful for that) and we’ve been working hard to make sure everything is ready for a great first experience.
Once the item is in stock & ready to ship your package will ship & you'll receive tracking. Inside of the United States shipping typically takes 5-7 business days.
When will my order ship?
Orders are processed as quickly as possible.
During peak periods, orders may take up to 7 working days from the estimated ship date to be dispatched. Once shipped, you will receive a confirmation email with tracking information.
Do you ship worldwide?
We ship to the USA & Canada. Wiley is currently not offering home phone service in other countries at the moment.
How much is shipping?
Shipping costs are calculated at checkout based on the shipping address location and selected service.
Why haven't I received my order?
If your tracking information indicates that your order has been delivered but you have not received it, please check with your carrier or contact hello@wileyphone.com for assistance.
Payment
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and other payment options may show up in your cart.
Is my payment secure?
All transactions are secured and encrypted. We do not store payment information.
Returns
Can I return my order?
Returns are accepted within 15 days after delivery. Items must be in their original condition, unused, in the Wiley box, and with all equipment returned.
Can I exchange for a different phone?
Exchanges for the same item can be facilitated via our Returns Portal.
Is there a return fee?
Return shipping costs are free
I received a damaged or wrong item, what now?
If you received an incorrect or defective item, please contact hello@wileyphone.com with your order number and a photo of the issue.
Still need help
Please contact hello@wileyphone.com. We aim to respond to all inquiries within 24 working hours.