FAQ's

What's the difference between Wiley Buddy & Wiley phones?

Wiley Home Phone Service

Is there a monthly fee?

Yes there is!

Wiley is a true home phone telephone service with unlimited nationwide calling. All Kickstarter backers that pre-order get 3 months free service + no contracts, ever.

USA $9.95/mo
Canada $13.95/mo
(+ taxes & fees)

Service Plan Includes
• Unlimited Nationwide Calling
• Address Based 911 & 911 Alerts
• Choose a New Number for Free
• Spam and Robocall Blocking
• Full Parental Controls and Toolsuite
• Contact-Only Calling Available
• Caller ID
• Voicemail
• Quiet Hours Schedule
• & More!

Does Wiley Home Phone service have contracts?

Nope, no contracts!

When can I get Wiley home phone service?

Here is Wiley's home phone delivery & service rollout schedule:

Wiley Buddy & Limited Vintage: Ships & Serviced w/Wiley Home Phone Service February 2026.

The Wiley Buddy and Limited Vintage phones will ship separately & in advance of the Wiley Home Phone. That way you can hook up your home with service soon while you wait for your Wiley Home Phone.

Wiley Home Phone: October 2026
The Wiley Home Phone will ship after any other rewards were selected that will be delivered for Wiley's Home Phone service that begins February 2026. The Wiley Home Phone will take some time to develop & manufacture just right. We have a manufacturer selected & vetted that specifically manufactures phones that work over the internet.

Wiley Home Phone Service: What's the difference between Wiley and Tin Can?

At the end of the day we support anything that helps extend childhood and prevents getting a cell phone too early - props to Tin Can for doing so!

1. The main difference is Tin Can is trying to build everything around a closed network. That means calls can only go in and out if the call on the Tin Can approved contact calling list. That restricts calling & makes it tricky to call more freely.

By default Wiley home phone service has approved-contact calling on although it can be toggled off while staying safe. We have other measures in place like call history, call blocking, etc that help continue to give safety for kids.

We're trying to build a home phone service that has broader use cases & gives more autonomy/freedom to a variety of ages - especially as kids grow up. Experts like Jonathan Haidt say to keep cell phones out of kids' hands until at least 16 years old although ultimately it's up the parents to decide.

Wiley isn't just for kids, it's for the family unit or individuals that want a simpler communication option 😀

2. Elegant Phone Design: We want to provide a beautiful device that you can proudly display in the hub of your home...that's where we think home phones should be.
3. Wiley has a simple lockable screen to see caller ID, view messages, & make changes without needing to use an app or even Wiley's own portal.

4. No cell phone apps BUT online portal & simple screen. We thought it made the most sense to have a simple screen where you can make changes without even needing to access any app or even our own web portal we're building. Yes the Wiley web portal can be accessed via cell phone but we don't think we should build another app with notifications bringing you back to your phone.

Wiley Home Phone Service: Can you do 3-way calls?

Yes! Up to 3 people can join any call.

Does Wiley Home Phone work with satellite internet services like Starlink & Cellular internet services like Verizon Fios?

Yes!

We even tested Wiley Home Phone connected in our friend's camper van with his Starlink. Maybe we'll bring car phones back someday.

Do you lose service if you lose an internet connection?

Yes, if you lose internet you lose access to the phone although there are options & backups.

You may remember learning that traditional landlines stay active in emergencies - that is true!

Problem is the infrastructure for landlines has been greatly lost. Many homes are disconnected, landline companies went out of business, & new home builds/condos/etc by law since 2019 don't require landlines.

That said - internet companies as you have noticed have very reliable services yet do have the potential of losing service although seldom.

If you are concerned about losing WiFi in the event of an emergency you have a few options. Hopefully for one...you have your cellphone accessible.

You could also consider a backup internet connection system like Starlink OR a cell based internet data connection like Verizon Fios that uses cellular data from cell towers.

I already have a landline, want to move to Wiley, & want to keep my number.

We can port over your number for a small one time fee.

Phones

Can I use Ethernet instead of WiFi?

Yes!

All our devices come with Ethernet compatibility.